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- (Full-time) Information Services and Technology Support Assistant
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Description of Basic Functions and Responsibilities Overview:
The Shasta-Tehama-Trinity Joint Community College District (Shasta College) sits at the northern end of the Sacramento Valley, surrounded by mountains to the north, east, and west. The area provides a wide array of outdoor amenities and activities with miles of hiking and biking trails, national parks, two lakes, and the Sacramento River.
Shasta College is committed to providing its diverse student population with equitable education outcomes, contributing to the social, cultural, intellectual, and economic development of our communities. The college has been recognized as a leader in developing and implementing innovative education programs to increase student success, including accelerated pathways for high school students to achieve a bachelor's degree and for returning students to complete their Associate and Bachelor's degrees. Shasta College enrolls more than 11,000 students annually and provides educational services to students with a wide range of skills and abilities.
Our ideal candidate is motivated to join a campus community prioritizing the success of our racially and socio-economically diverse staff and student population. Providing equitable outcomes so all members of our community may enjoy safe, healthy, and vibrant educational and employment environments is critical to our success.
Classified positions in the California Community College system offer a unique opportunity to contribute to the empowerment of our students seeking to improve their lives and communities. Our classified staff engage with a diverse employee and student populations, facilitating equitable outcomes for all by implementing and supporting our various employment and academic programs. As a classified staff member at Shasta College, you will join a vibrant community of professionals and educators working together to provide a positive, healthy educational environment where our students experience diverse academic and cultural perspectives. A career in classified service at Shasta College offers a highly rewarding and enriching employment experience.
DESCRIPTION OF BASIC FUNCTIONS AND RESPONSIBILITIES
The Information Services and Technology Support Assistant assists with a variety of general clerical and support activities which supports students and employees to improve technology support, communication, and customer service. This job class exercises responsibility for providing general assistance to include typing, filing, , record keeping, email communications, and other office support functions. Support duties also include the dissemination, collection, review, verification and assistance in processing of help desk tickets and inquiries. This position will support the Hardware, Software/Applications and Systems Engineering staff and managers. This job class receives general supervision within a framework of standard policies and procedures and functions at a journey level. This position requires the successful accomplishment of a variety of tasks by processing details from the initiation of a relevant procedure to its completion. Excellent organization, technology and communication skills are required.
CLASSIFICATION: Range 33 on the current Classified Salary Schedule, 40 hours per week, 12 months per year. Work assignment hours are 8:00 a.m. to 5:00 p.m., Monday through Friday.
SUPERVISOR: Associate Vice President of Information Services and Technology or designee
BENEFITS: Holiday, vacation and sick time will be provided. Our competitive benefits package includes medical, dental, and vision insurance provided at a share of cost on a pretax basis, CalPERS Retirement and an employee assistance program (EAP).
Employees have the option to contribute to:
- Health Savings Account (HSA)
- 403(b) and 457 Retirement Plans
- Section 125 Plan including Flexible Spending Accounts (FSA) and Dependent Day Care Accounts
- Disability Income Insurance
- Cancer Insurance
- Life Insurance
- Accident Only Insurance
- Critical Illness Insurance
Typical Duties, Knowledge and Ability
Examples of typical duties are descriptive in and not restrictive in nature.
- Serve as the main public point of contact, receiving and responding to students, faculty, staff, management and vendors.
- Manage the Technology Department's email accounts for inquiries including responding to emails and submitting help desk tickets on the end user's behalf.
- Support the monitoring/assignments of help desk tickets, creates work-flows and acts as the main point of contact for the help desk.
- Perform a variety of general clerical and office support functions in support of the Technology Department services and operations.
- Type/input, check, verify, compile and record a variety of data and information.
- Types/word processes a variety of material such as interoffice communications, forms, letters, reports, statistics, etc. from rough draft, verbal instruction, or own composition.
- Learn, create and provide technical support via screen casting, PDF tutorials, Zoom, and online tutorials.
- Support the Administrative Secretary II position in related clerical support as needed.
- Schedules appointments for technology services and support as needed.
- Provide information and answer inquiries to students, staff, faculty, management and vendors regarding technology purchasing and support policies, procedures, standards, and requirements.
- Assist with purchasing, obtaining quotes from vendors, conducting inventory and asset management.
- Perform other related duties similar to the above in scope and function as required.
- Perform work activities in a variety of software (i.e. including, or similar to, Microsoft Office Suite, Adobe Acrobat and screen casting software).
- Current office methods, practices, and procedures including information systems, electronic data processing and telephone techniques.
- Project coordination and planning.
- Help Desk Programs/Solutions.
- Collection and organization of pertinent data and information.
- Operations, equipment, procedures and basic information technology support services.
- Microsoft Office Suite.
- Adobe Suite to edit/combine/create/prepare.
- Screencasting to create tutorials.
- Principles, practices and techniques of training and providing technical instructions.
- Basic elements of documentation preparation.
- Record-keeping techniques.
- Oral and written communication skills.
- Correct English usage, grammar, spelling, punctuation, and vocabulary.
- Interpersonal skills using tact, patience and courtesy.
- Provide excellent customer service.
- Work independently and/or on a team as needed.
- Learn the operations, procedures, policies, rules, regulations, interpretations and requirements of assigned work and apply them with good judgement in a variety of procedural situations.
- Multitask and manage multiple projects at the same time.
- Handle high workloads and with constant interruptions, while staying on task.
- Design, prepare and edit manuals and procedures.
- Exercise critical thinking skills in analyzing and interpreting data.
- Accurately interpret institutional policies and procedures.
- Learn department and program objectives and goals.
- Plan, organize, and prioritize work adhering to stringent timelines.
- Establish and /maintain cooperative and effective working relationships with others.
- Communicate effectively both orally and in writing.
- Speak effectively in front of large groups of people, online or in person.
- Analyze situations accurately and adopt an effective course of action.
- Work effectively on multiple projects simultaneously, including day-to-day operations and responding to critical system issues.
- Collaborate and work with all personality types.
- Work in multiple software systems and applications.
- Demonstrate sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, and ethnic backgrounds of staff and students, as well as staff members and students with physical and/or learning disabilities.
- Adapt to change.
Experience/Education
Education Required:
- AA/AS degree in Information Technology, Computer Science, or other related major or combination of equivalent training, education, and experience.
- Information Technology, Financial, Human Resources, Payroll, Curriculum, and/or Student Support systems background.
- Demonstrated strong interpersonal written and verbal communications skills.
- One year of progressively responsible technical or clerical experience.
Additional Information
Online Application with Additional Preferred Materials to be attached to application:
- Cover letter addressing criteria listed in the position announcement
- Current resume
- College transcripts, if applicable (unofficial will be accepted at the time of application)
- After application has been submitted, all application materials will be screened.
- Internal candidates must also submit all required materials to be considered.
- Candidate evaluations will not be considered.
- Reference letters from any member of the Hiring Committee or Board Members will not be considered.
- Interviews will be by invitation only.
- Interviews will be by Zoom.
- The District does not reimburse for new hire moving expenses.
Longevity pay in accordance with Section 8.8 of the Classified Employee Collective Bargaining Agreement.
The Shasta-Tehama-Trinity Joint Community College District ("Shasta College") does not discriminate against any person on the basis of race, color, national origin, sex, religious preference, age, disability (physical and mental), pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), gender identity, sexual orientation, genetics, military or veteran status or any other characteristic protected by applicable law in admission and access to, or treatment in employment, educational programs or activities at any of its campuses. Shasta College also prohibits harassment on any of these bases, including sexual harassment, as well as sexual assault, domestic violence, dating violence, and stalking.
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